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Tuesday, May 17, 2011

Hotmail and AOL email not allowing PSN password reset emails through

EDIT: JUST 15 MINUTES AGO A MICRSOFT REP COMMENTED ON THIS ISSUE
EDIT 2: I RECIEVED MY EMAIL FINALLY

"Hello Hotmail customers who are having issues receiving Sony’s password reset mails,



Thank you for reporting this issue so that we could investigate the situation. When Sony re-launched their online service and then Playstation users initiated password resets, Hotmail saw a dramatic, unexpected increase in mails sent from Sony. Unfortunately, these kinds of huge changes in volume are also one characteristic of an email server that has been compromised by spammers. Consequently, Hotmail temporarily refused delivery of emails from Sony’s password reset servers as a defensive response to a potential spam attack.



We have been in discussions with Sony to identify the affected servers and are delighted to report that this issue should now be resolved. It may take a couple of hours for you to receive your password reset mail. If you do not receive your reset mail within a few hours, please request a new password from Sony.



Hotmail and Sony are actively monitoring this situation to help better ensure that all password reset requests go through as quickly as possible.



Thank you"
http://windowslivehelp.com/thread.aspx?threadid=4c3f5312-9d6e-4d42-87df-0d87836fc4f4&page=16


So I sent my email early early early Sunday morning and now it is Tuesday afternoon, I still have no recieved the email from Sony to reset my PSN password. I called customer support yesterday and they confirmed it, AOL and Hotmail users are the ones with the issues, and Microsoft and AOL are not releasing all of the emails at this moment. There are numerous threads on the internet all coming back to the exact same conclusion, Microsoft has yet to release a statement or respond to the massive amount of consumers complaining to them.

http://www.nextgenupdate.com/forums/playstation-3-questions/394992-hotmail-live-mail-not-receiving-psn-password-reset-email.html

This is really frustrating, Sony said that they can manually do it for you but that could take up to 14 days!

Okay so now I've realized since its been over 24 hrs, I have to send another email, but now it says "And error has occured" everytime I try to send another request.

Lets see what happens, but I hope to see all of you guys online soon!

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